Wema Bank Plc has reacted to allegations by some of its customers of illegally using their data to open unauthorized bank accounts via its ALAT application platform.
THE WITNESS had reported that several customers of the bank alleged that their data were being compromised by the financial institution.
According to them, they discovered that the bank and its agents had allegedly been opening unauthorised accounts for customers with information or data in the bank’s possession
In a statement on Wednesday sent to THE WITNESS, the lender said it’s currently investigating the rumours.
“Our attention has been drawn to recent reports of members of the public receiving text messages with account numbers,” the bank said.
“We implore members of the public that, as a financial institution, Wema Bank takes issues around data integrity and breaches seriously, and we are currently investigating the reports.
“Recently, we embarked on a massive activation campaign and wish to state that all accounts opened are valid and fit for use. We would like to reassure our customers that we keep all customer data confidential. Do note, however, that no account can be activated except by the owner of the account, when the person downloads the app and proceeds with account confirmation.
“Again, we implore everyone to keep their personal details safe as scammers are on the prowl and would use all opportunities to defraud customers. Where you think your data may have been compromised, please change all your passwords and PINs immediately,” the bank said.