The Federal Competition and Consumer Protection Commission (FCCPC) has said it received more than 9,000 complaints across 30 sectors between March and August 2025.
According to updated data released by the commission on Thursday, banking generated 3,173 complaints, followed by FMCG (1,543), fintech (1,442), and electricity (458).
Other sectors that featured prominently included e-commerce (412), telecommunications (409), retail/wholesale/shopping (329), aviation (243), information technology (131), and road transport and logistics (114).
The FCCPC disclosed that 9,091 cases were resolved during the period, while consumer recoveries surpassed N10 billion.
These recoveries stemmed from unfair charges, service failures, unauthorised deductions, product defects, and deceptive marketing practices.
The commission explained that banking and fintech complaints were mostly tied to financial impact, particularly loan deductions, account charges, and failed transactions. It said this highlights consumer vulnerability in high-value services and the need for stronger collaboration with the Central Bank of Nigeria (CBN).
Electricity, which ranked fourth, was linked to recurring billing disputes and service breakdowns. The FCCPC said these issues demand closer work with the Nigerian Electricity Regulatory Commission (NERC), state regulators, and distribution companies (DisCos).
While e-commerce disputes were generally lower in value but higher in frequency, the FCCPC said they showed “broad consumer exposure at the retail level,” especially regarding deliveries, refunds, and counterfeit goods.
The agency also flagged an increase in complaints around digital lending, investment schemes, and microfinance services, noting that this coincided with its rollout of stricter rules for the digital lending sector.
Looking ahead, the FCCPC said it would intensify monitoring and enforcement, particularly in financial services and utilities, where patterns of exploitation remain most common. It further urged companies to strengthen their internal complaints-handling systems. “Resolving consumer grievances promptly and fairly is the first line of accountability,” the commission stated.
Speaking on the data, Tunji Bello, executive vice chairman and chief executive officer (CEO) of the FCCPC, stressed that the figures are “not just statistics; they tell the story of consumer frustration and the daily challenges Nigerians face in essential services”.
Bello reaffirmed the commission’s commitment to holding businesses accountable, ensuring compliance with the law, and safeguarding the welfare of consumers.
